FAQ's and Return Policy
STARTING YOUR PREP WORK? HERE'S A RECAP OF #POWERSHEETSPREPWEEK!
The first step of digging into your PowerSheets? Writing your name and beginning the PowerSheets Prep Work! Download the PowerSheets Starter Guide for our best tips for completing these pages!
I JUST DISCOVERED THE POWERSHEETS! ARE YOU SOLD OUT?
Due to enthusiastic customer response, we are sold out of our PowerSheets Goal Planners! Good news! You don't need PowerSheets to start setting cultivated goals. Get started today by downloading our FREE Goal Setting Guide! You'll also be notified when our Six-Month PowerSheets are back in stock in late Spring!
DO POWERSHEETS HAVE CALENDAR PAGES LIKE OTHER PLANNERS?
PowerSheets are your day planner's best friend. Intentionally designed without calendar pages—PowerSheets help you to help you uncover your good goals and what's important to you before adding todos to your day planner. To see how we integrate our PowerSheets with a day planner, check out How to Create a Cultivated Calendar with Lara Casey and Emily Ley! We also love to use our color-coding sticker system to integrate our PowerSheets with a day planner! The One-Year PowerSheets Goal Planner is dated by month, and the Six-Month Goal Planners are left undated.
WHAT IS YOUR RETURN POLICY?
We've made and packaged all of our products with love and care. Unless your items arrive damaged or we accidentally sent you the wrong item, all orders are non-refundable. Feel free to contact Orders@CultivateWhatMatters.com if your order was damaged or incorrect!
Refunds for lost or damaged items must be processed within 30 days of receipt.
WHEN WILL MY ORDER SHIP?
We ship most of our orders via USPS First Class and Priority Mail within two business days of your order. Please note: shipping might be delayed in higher volume seasons. You should receive an order confirmation email after you complete checkout and a shipping confirmation email after your order ships. Didn't see one? Check that pesky spam folder.
I ACCIDENTALLY SUBMITTED THE WRONG SHIPPING ADDRESS! WHAT DO I DO?
Please verify your shipping address at checkout before submitting your order. You can email us right away at Orders@CultivateWhatMatters.com, and we can check on the status of your order. Our shipping team works quickly to process orders, and we are unable to cancel orders or make changes to order information once an order has been received.
If your order has already shipped, you may be able to track down the package at your local USPS office. Otherwise, the package may be sent back to our office. We'll send you a replacement order as soon as we receive the original package and arrange for additional shipping.
DO YOU WHOLESALE?
We're so happy that you love our products and are interested in wholesale! At this time, we are not offering wholesale opportunities, though we encourage you to reach out to Orders@CultivateWhatMatters.com if you’d like to know more about bulk ordering.
DO YOU OFFER DIGITAL DOWNLOADS OF POWERSHEETS?
We don't offer digital downloads of our PowerSheets at this time. We believe there is power and accountability in writing down your goals and tracking your progress!
DO YOU SHIP INTERNATIONALLY?
We love sending packages across the world! We ship internationally via FedEx. Please note that as soon as your package leaves the United States, we no longer have access to tracking information. Your shipping fee covers shipping and handling but does not cover import duty and taxes for your country.
I LOVE THE PRINTS FROM YOUR SHOP BUT WANT IT IN A DIFFERENT COLOR AND/OR SIZE. DO YOU DO CUSTOM ORDERS?
At this time, we're unable to fulfill custom orders. Gold foil and letterpress prints involve dying pieces and lots of labor from our amazing printers, making custom prints very expensive and time-intensive to create.
I'm interested in hosting a PowerSheets class or webinar. What should I do?
We are so glad to hear you love your PowerSheets and want to share with others!
If you're an affiliate, please include this statement in the description of your event: "I am an affiliate for Cultivate What Matters. These opinions are my own and this event is not sponsored by Cultivate What Matters."
If you're not an affiliate, please include this statement in the description of your event: "These opinions are my own and this event is not sponsored by Cultivate What Matters."
I'D LIKE TO FEATURE OR GIVEAWAY YOUR PRODUCT ON MY BLOG OR IN MY PUBLICATION. HOW SHOULD I PROCEED?
We’re so flattered that you want to share our products with your readers! Visit this page here to submit your request for consideration.
I'D LIKE TO USE YOUR PRODUCTS IN A WORKSHOP THAT I'M HOSTING. HOW SHOULD I PROCEED?
We’re so thrilled you’d like to share our products with your attendees! We receive many requests like this throughout the year. Feel free to submit information here with detailed information about your workshop for us to determine if it's a good fit!
DO YOU OFFER A MILITARY DISCOUNT?
Thank you for your service! Please email Kaylee, our Shop Manager, at Orders@CultivateWhatMatters.com for more information about a military discount.
CAN I ORDER GRACIE HUGS?
Gracie hugs are free! We send these out via email due to Grace's busy schedule of homeschooling, tending the garden, and big sister duties. Email Jess@CultivateWhatMatters.com if you'd like a Gracie Hug!
HOW DO I CONTACT YOU?
The best way to reach us is via email at Orders@CultivateWhatMatters.com. You may also call our office at (919) 590-4028 ext. 5. Please keep in mind that we only answer our emails and phone during our office hours (Mondays through Fridays from 9am-5pm EST). Feel free to email or call us on the weekends—we'll get back to you on Monday after we spend the weekend with our families and friends.